Several staff at the Health Center are trained interpreters and can assist patients in better communicating with medical professionals. Currently, our staff speak over 25 languages, and additional languages can also be accommodated using language lines. Some of the non-English languages that staff speak include, Khmer, Laotian, Spanish, Portuguese, Vietnamese, French, Mandarin, Hindi and Swahili.
Bringing health care to a population as diverse as Greater Lowell's requires an extensive array of primary, preventative, educational and culturally appropriate programs which reach out and serve all communities and age groups.
Our patient population reflects the diversity of the City of Lowell. Approximately 40% of the Health Center's patients are white, 29% are Latino, 27% are Asian and 8% are African or African American. To meet the cultural, linguistic, and medical needs of all of our patients the Health Center employs bilingual staff in all areas of operation including: Community Health Workers, physicians, nurse practitioners, behavioral health specialists, reception and Health Benefits Counselors. Our goal is access to care.
To further establish access, Lowell Community Health Center opened one of the nation's first East meets West health centers in 2000. The LCHC Metta Health Center has been recognized as a national model for its effective merging of Southeast Asian medical practices with Western medicine and behavioral health services.