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Joint Commission Accreditation
Achieving Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) status means that Lowell Community Health Center has been recognized for complying with rigorous national performance standards that promote quality healthcare delivery. JCAHO accreditation is one more way Lowell Community Health Center shows it is dedicated to improving healthcare services for the people of Greater Lowell.
Customer Care
For patient inquiries, comments, suggestions or grievances please contact the Director of Patient Care.
Director of Patient Care Services
Pat Lathrop
978-746-7867
email Director of Patient Care
Joint Commission
Unannounced Survey Process
The Joint Commission can conduct an accreditation survey of Lowell Community Health Center at anytime. The purpose of the survey is to evaluate our organization's compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded the organization.
The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. In the past, when the surveys were announced/scheduled, anyone believing that he or she had pertinent and valid information about such matters could request an interview with a Joint Commission surveyor. The Joint Commission encourages the public to seek resolution of their concerns through the channels of Health Center management by calling LCHC's Director of Patient Care Services at 978-746-7867. If concerns brought to their attention are not satisfied, the Joint Commission may be contacted.
Joint Commission: 1-800-994-6610 or e-mail complaint@jcaho.org
