Virtual Care Visits

Three photos: a woman's medical provider speaks to her via tablet; a doctor waves at her patient on the computer; a mom and baby speak to their pediatrician on a laptop

Caring For You, Virtually

Virtual Care visits with Lowell Community Health Center allow you to connect with your provider safely and privately. Our video call platform enables clear communication to address all your health concerns and needs.

Lowell CHC is now using Doximity to support our video calls with patients. This allows us to more easily include interpreters, family members, and your care team in your telehealth appointments. 

Announcement: Changes for Out-of-State Virtual Care Appointments


Instructions

  1. At the time of your appointment, be with your charged device in a quiet, private place.
  2. When you receive a text message from the number 88286, click the link in the message.
  3. Allow access to your device’s camera and microphone.

Frequently Asked Questions

What should I do to prepare for my telehealth visit?

At the time of your visit, please be in a quiet place where you can speak privately with your provider. Please also have your medications or a list of your medications with you.

The text from your provider will come from the number 88286.

Screenshot of mobile phone chat with a link to v.dox.com and a message saying Hello, this is Katie Fearon, NP. Please join me for a secure video call.

Do I need to download anything for my telehealth visit?

You do not need to download anything, install any apps, or register on any webpages for your visit.

How do I know when it is time for my telehealth visit?

You will receive a text message from the number 88286. This text will have a link for you to click.

Screenshot of mobile phone chat with a link to v.dox.com and a message saying Hello, this is Katie Fearon, NP. Please join me for a secure video call.

How do I connect to video for my telehealth visit?

When you click on the link in the text message from your provider, click “allow camera and microphone access” on your device and then click “allow” again.

Screenshot of mobil phone dialog saying "To join your secure video call, allow access to camera and microphone" followed by a button reading "Allow Camera & Mic Access" and a lock icon with the words "HIPAA secure"
Screenshot of mobile phone dialog saying "dialer-api.doximity.com would like access to the microphone and camera" and then buttons for Cancel and Allow

Is my telehealth visit safe?

Yes, Lowell Community Health Center uses a HIPAA-compliant video platform called Doximity. No one else can see or hear the video visit between you and your provider.

Will insurance pay for my telehealth visit?

The Health Center accepts many forms of insurance including, MassHealth and private health insurance.

We will bill your insurance for the telehealth visit. You may have cost-sharing based on your insurance plan.

If you have any questions about your insurance coverage or financial responsibility, please contact the billing department by calling 978-937-9700.

What if I don’t have insurance?

Services are available on a sliding fee scale for those who may qualify. We have Enrollment Staff that can help you obtain insurance coverage.

No one will be denied access to care because inability to pay.

Do I need a referral for my telehealth visit?

Some types of visits do require referrals.

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Note: This site uses Google Translate. As with any automatic translation, some of the words may not match the original meaning. If any information seems confusing or incorrect, please contact the Health Center at 978-937-9700 to speak to one of our staff.

Learn more about language access.