Need help with health insurance, MassHealth, the Health Connector, or a payment?
Our Patient Service Center is here to help.
Location: First Floor
Hours and Contact Information:
- Monday, Wednesday–Friday: 8:00 a.m.–4:30 p.m.
- Tuesday: 8:00 a.m.–7:30 p.m.
- Saturday: 9:00 a.m.–12:15 p.m.
Call: 978-937-9700
Email: healthbenefits@lchealth.org
Insurance Help
Our Insurance Navigators can help you:
- Apply for MassHealth or Health Connector coverage
- Renew your MassHealth or Health Connector coverage, including MassHealth redeterminations
- Understand letters or notices from MassHealth, the Health Connector, Medicare, or your health insurance company
- Contact your health insurance company to update your information or ask questions
- Understand coverage options available through MassHealth or the Health Connector
Insurance help is free for all patients.
Payments & Financial Assistance
At the Patient Service Center, you can:
- Make a payment on your Lowell CHC bill
- Ask questions about your Lowell CHC bill
- Ask about our Sliding Fee Discount Program
You can also pay Lowell CHC bills, including copays, coinsurance, and deductibles, through MyChart.
What to Bring for Insurance Help
Bring a photo ID, proof of income, and any citizenship or immigration documents you have, if they apply to you. If you received a letter or notice about your insurance, bring that too.
Not sure what to bring? Call us before your visit.
Pay your outstanding balances online! Including co-pays, co-insurance, and deductibles.
