Need help with health insurance, MassHealth, the Health Connector, or a payment? Our Patient Service Center is here to help.
Location: First Floor
Hours and Contact Information:
- Monday – Friday 8:00 a.m. – 4:30 p.m.
- Except the last Friday of each month, closing at 3:30 p.m.
- Call: 978-937-9700
- Email: healthbenefits@lchealth.org
Insurance Help
Our Insurance Navigators can help you:
- Apply for MassHealth or Health Connector coverage
- Renew your MassHealth or Health Connector coverage, including MassHealth redeterminations
- Understand letters or notices from MassHealth, the Health Connector, Medicare, or your health insurance company
- Contact your health insurance company to update your information or ask questions
- Understand coverage options available through MassHealth or the Health Connector
Insurance help is free for all patients.
Payments & Financial Assistance
At the Patient Service Center, you can:
- Make a payment on your Lowell CHC bill
- Ask questions about your Lowell CHC bill
- Ask about our Sliding Fee Discount Program
You can also pay Lowell CHC bills, including copays, coinsurance, and deductibles, through MyChart.
What to Bring for Insurance Help
Bring a photo ID, proof of income, and any citizenship or immigration documents you have, if they apply to you. If you received a letter or notice about your insurance, bring that too.
Not sure what to bring? Call us before your visit.
Our Insurance Navigators Are Expanding Their Hours!
Need help with health insurance, including MassHealth? Our Insurance Navigators are now available at these additional times:
Tuesdays
Until 8:00 p.m.
Location: Patient Service Center
Last check-in: 7:30 p.m.
Saturdays
9:00 a.m.–1:00 p.m.
Location: Patient Walk-In Center
Last check-in: 12:15 p.m.
Pay your outstanding balances online! Including co-pays, co-insurance, and deductibles.
